Frequently Asked Questions

Everything you need to know about your Ketone-IQ® order.

How long does shipping take for Ketone-IQ® apparel?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide. Our apparel generally fits true to size, but we recommend sizing up if you prefer a more relaxed, athletic fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Shop Pay.

Are your fabrics sustainably sourced?

Yes, we prioritize performance fabrics that are ethically manufactured and designed for durability to reduce environmental impact through longevity.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.